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FAQ

Have Questions?

We've Got Answers

Whether you’re considering working with us or already have a project underway, we understand you might have questions. We’ve organized our most frequently asked questions to follow your journey with us – from initial contact through project completion. Can’t find what you’re looking for? Our team is always here to help – just reach out via our contact form or give us a call at +36 30 945 4179.

Getting Started

Getting started is simple! You can:

  1. Contact us through our website form
  2. Email us at info@visiongraphics.eu
  3. Call us at +36 30 945 4179 We’ll schedule an initial consultation to discuss your needs and how we can help.

Absolutely! During our initial consultation, we’ll discuss your goals and recommend the most appropriate solutions. With 30 years of experience, we can guide you to the most effective approach for your project.

Our key differentiators include:

  • 30 years of industry experience
  • Expertise in large-scale projects like airports
  • Custom automation and AI integration
  • Flexible scaling through trusted collaborators
  • Commitment to innovation and quality
  • Proven track record with major clients

Yes, we work with clients globally. We have experience managing international projects through:

  • Virtual meetings and presentations
  • Secure file sharing platforms
  • Clear communication protocols
  • Time zone accommodation
  • Multiple language support

We work on a wide range of projects including:

  • Architectural visualizations
  • Real estate marketing materials
  • Product demonstrations
  • Infrastructure developments
  • Corporate presentations
  • Interactive experiences
  • Training and educational content

It’s helpful to have:

  • Basic project details and goals
  • Any existing plans or reference materials
  • Timeline requirements
  • Budget parameters
  • Examples of styles you like

Project Planning

Project costs are based on:

  • Scope and complexity
  • Type of deliverables needed
  • Timeline requirements
  • Number of revisions
  • Technical specifications
  • Resource requirements 

We provide detailed quotes after understanding your specific needs.

While each project is unique, here are general timelines:

  • Single architectural renders: 1-2 weeks
  • Multiple rendering sets: 2-3 weeks
  • Basic animations: 2-4 weeks
  • Complex animations: 4-6 weeks
  • VR/AR experiences: 3-6 weeks
  • Interactive applications: 4-8 weeks

We can work with various levels of detail:

  • Complete architectural plans
  • Rough sketches with measurements
  • Reference images and descriptions
  • Existing 3D models
  • Written specifications 

Our team can help fill in gaps and make recommendations.

Our standard payment structure includes:

  • Initial deposit (30-40%)
  • Progress payments at key milestones
  • Final payment upon delivery 

We can discuss flexible terms based on project size and duration.

Yes, we can accommodate urgent projects through:

  • Expedited processing
  • Team scaling
  • Process optimization
  • Priority rendering Additional fees may apply for rush services.

We manage complex projects through:

  • Clear communication channels
  • Designated project manager
  • Regular status meetings
  • Documented approval processes
  • Collaborative review tools

During Production

We maintain clear communication through:

  • Regular progress updates
  • Scheduled review sessions
  • Online project tracking
  • Email notifications
  • Progress reports
  • Milestone achievements

Our revision process includes:

  • Specified number of revision rounds
  • Clear feedback documentation
  • Change tracking system
  • Version control
  • Impact assessment for major changes

We manage multiple feedback sources through:

  • Centralized feedback collection
  • Priority hierarchy system
  • Consolidated revision rounds
  • Clear approval chains
  • Documented communication

Yes, we provide:

  • Regular progress previews
  • Work-in-progress renders
  • Online review sessions
  • Development milestones
  • Interactive feedback tools

We handle scope changes by:

  • Assessing impact on timeline/budget
  • Providing detailed change orders
  • Adjusting resource allocation
  • Maintaining project momentum
  • Clear communication of implications

We protect your information through:

  • Signed NDAs
  • Secure file transfers
  • Access controls
  • Data encryption
  • Confidential review processes

Technical Aspects

We work with: Input formats:

  • CAD files (DWG, DXF, PLA)
  • 3D models (SKP, MAX, FBX)
  • BIM files (RVT, IFC)
  • Images (JPG, PNG, PSD)
  • PDF documents

Output formats:

  • High-res images (TIFF, JPG, PNG)
  • Animations (MP4, MOV)
  • VR/AR compatible files
  • Interactive web formats
  • Print-ready files

We provide multiple quality levels:

  • Draft previews
  • Standard quality
  • High resolution
  • Ultra-high definition
  • Custom specifications Each optimized for its intended use.

Yes, we offer:

  • BIM model compatibility
  • Data integration
  • Workflow optimization
  • Coordinated updates
  • Technical documentation

 Our technology stack includes:

  • 3ds Max and Blender for modeling
  • V-Ray for rendering
  • Unreal for VR/AR
  • Pano2VR for 360
  • Custom automation tools
  • AI-enhanced workflows

We maintain compatibility through:

  • File format testing
  • Platform verification
  • Software version control
  • Technical specifications review
  • Delivery testing

We optimize for:

  • Meta and HTC VR headsets
  • Mobile AR platforms
  • Web-based VR
  • Custom installations
  • Multiple device types

Project Completion

Standard deliverables include:

  • Final approved files
  • Source files (if contracted)
  • Technical documentation
  • Usage guidelines
  • Archive copies

Our archival process includes:

  • Secure file storage
  • Organized documentation
  • Easy retrieval system
  • Version history
  • Long-term accessibility

We offer:

  • Technical assistance
  • File format conversion
  • Minor adjustments
  • Usage guidance
  • Future update options

 We maintain files for:

  • Active projects: Indefinitely
  • Completed projects: 5 years
  • 360 tours on visiongraphics.eu server: 3 years
  • Archive access: By request
  • Backup systems: Multiple locations
  • Recovery options: Available

 Yes, we handle post-completion changes through:

  • Quick response time
  • Fair pricing structure
  • Priority processing
  • File compatibility check

Final documentation includes:

  • Technical specifications
  • Usage guidelines
  • File inventory
  • Version history
  • Support contacts

Quality & Support

Our quality control includes:

  • Multiple review stages
  • Technical checks
  • Industry standards compliance
  • Peer review process
  • Client approval gates

We ensure satisfaction through:

  • Clear revision process
  • Solution-focused approach
  • Quality guarantees
  • Management escalation
  • Fair resolution policy

Yes, we offer:

  • User guides
  • Training sessions
  • Technical support
  • Usage tutorials
  • Ongoing assistance

We provide:

  • Technical support packages
  • Maintenance agreements
  • Update services
  • Consultation hours
  • Emergency assistance

Our support process includes:

  • Quick response time
  • Problem diagnosis
  • Solution implementation
  • Follow-up verification
  • Prevention measures

We guarantee:

  • Industry standard compliance
  • Technical accuracy
  • Visual quality
  • File integrity
  • Client satisfaction